Hôtel St-Thomas  430 Sherbrooke East, Montreal, QC H2L 1J6  1-833-STHOMAS

Privacy policy

Hôtel St-Thomas understands the importance of protecting the personal information of its customers and is committed to respecting their right to the protection of their personal information. This policy explains what type of personal information is collected, how it is used, and the contexts of disclosure. Be aware that your use of this website confirms that you agree to the use of your personal information in accordance with this Privacy Policy. At its discretion, Hôtel St-Thomas may modify the Privacy Policy from time to time, the most recent version of which will be posted on its website.


St. Thomas Hotel limits the collection of personal information to information necessary for the purposes set out herein. When you make a reservation with Hotel St-Thomas, you will need to provide certain personal information, including your name, email address, residential address, date of birth, phone numbers, reservation details and hotel information requested when booking. check-in or check-out details of an event that you hold in the hotel and the data required for payment processing, including credit card numbers to complete the transaction and, as such, you agree to implicitly authorize the Hotel St-Thomas to use this information.

It is not safe to send your payment information, including credit card numbers, e-mail, SMS, or social media. In order to protect this data, please send it to us only through our booking module on our website or by phone.

It is not the intention of Hotel St-Thomas to collect personal information from minors (as defined by applicable laws). In the event, we invite the parent or guardian of the minor to contact us so that we can take appropriate action to delete the information.


Primarily, this information will allow us to identify you, communicate with you as needed, customize our service and complete the transaction. Secondly, this information will allow us to conduct market research to better meet the needs of our customers, even their experience, improve the effectiveness of the website as well as our promotional activities. When you book or purchase a product, you implicitly authorize Hotel St-Thomas to add your email address to our mailing list. At any time, you may opt out of receiving our email marketing communications by contacting us directly by phone or email at the following address: marketing@hotelst-thomas.com

Hôtel St-Thomas does not sell your personal information to third parties and does not use or disclose your personal information for purposes other than those for which it is collected, unless the Hôtel St-Thomas obtains your explicit consent, in an emergency (that is, to protect the life, health or property of a person) or as required by law.


As permitted by law, you have the right to access and / or delete your personal information stored in our records. To do this, please contact the email marketing department at marketing@hotelst-thomas.com. Due to technical constraints or financial or legal requirements, some information may have been stored in backup systems or log files. This may result in your personal information not being completely erased following a removal request.


In order to prevent loss and theft and unauthorized access, disclosure or use of your personal information, we have implemented physical, electronic and operational safeguards and and industry practices. However, we note that Hotel St-Thomas is PCI Level 1 compliant. In addition, we take care to restrict access to your personal information only to employees who have no choice but to access in the exclusive frame of their function.


If a third party, including a family member, friend or colleague, tries to make a reservation on your behalf, they must provide the same personal information that you would normally provide in order to complete your transaction. Unless otherwise indicated, we consider this third party to have your consent and authorization to give us your personal information and to make (and make changes to) the reservation on your behalf in accordance with this Privacy Policy. The third party mentioned below, as well as the personal information provided by the latter, are subject to this policy and the applicable practice regarding the protection of personal information. If a third party with your name, phone number, address and booking number attempts to make a change to your reservation, we will provide the requested information and allow you to make the necessary changes, as we consider that you have given permission to do so.


To ensure proper management of our website and optimize navigation, our website collects standard data from internet log files, including your IP address, the type and language of your browser, the frequency of access and the reference addresses of Internet sites, in particular by using different types of cookies and conversion tags. Also, some navigation behaviors may be recorded for analysis purposes. Please note that the data we collect will remain anonymous and will not be disclosed to anyone. This exercise aims to identify hypotheses to improve the experience of our website. We can not profile your computer or extract information or change the configuration to deny or restrict their use.

In addition, our website includes some social media features, such as the Facebook Like button. These features can collect your IP address, log the pages you visit on our site, and leave a cookie to help perform this function. Social media features and widgets are either hosted by a third party or directly on our site. Your interactions with these functions are governed by the privacy policy of the company providing those features.

Our website hosts blogs, forums, and other social media applications or services that allow us to interact with you and other users of our site. Any information you disclose using these applications, including personal information, may be viewed, collected and used by other users. We have little or no control of such applications, therefore, we are not responsible for the misuse, misuse or misappropriation by any other user of any information you disclose about such applications.


If you have any questions or concerns regarding the protection of your personal information, please contact the marketing department at: marketing@hotelst-thomas.com